Home and Community Based Services in Minnesota – “Person-Centered Services”

Home and Community Based Services in Minnesota – “Person-Centered Services”


In the past several years,
Minnesota has been transitioning to a person-centered
support system for home and community-based services.
Person-centered practices. We use person-centered practices
because they focus on each person’s abilities and
strengths, and increase people’s
quality of life. People who receive home and
community-based waiver services have the right to choose which
services they want to receive, who delivers the services, and
where and how often the services are delivered.
In Minnesota, we encourage people to be involved and
engaged in making these important decisions.
Here are some ways providers in Minnesota are providing
Person-Centered Services. [Music] Cindy: My mission is
to find that, find that person-centered care. I always say to my gals, when we
have 40 people here, we have 40 different people here and we
need to make sure that we’re trying to meet their needs as
an individual, and you know everybody has the goals and
interests and like, and I feel like when they come here, they
know that they’re getting that, they know that when they want
to play dice, we’re gonna find someone to play dice with them. I want people to come here and
feel that they have a quality of life and they have value and
there is a mission and to stay healthy and stay active.
I love my job, I love what I do. [Music] Kylie: It’s really important to
know the residents that we serve and be creative, have fun,
enjoy them while they’re here, provide those meaningful
activities, and if there’s an opportunity to do
something, try it. Anita: And then just really
getting to know the client and having an open mind,
flexibility, creativity to really focus on that
patient-centered care, and just through conversation
you might spark an idea. Kelly: Some of the things you
don’t think that they could do anymore or are available
to them, they really are. We have a couple people that
really enjoy woodworking. Whether it’s running a
screwdriver, or anything that feels, it really gives them
purpose, it brings back a passion, a confidence
that they had. Anita: Individualizing their
care plan in a way that, I mean he was a previous woodworker,
the staff spent a lot of time just thinking of different
projects to keep that woodworking ability in
place and really making that client happy. Kelly: Anytime you can take
somebody and make their day better and they can look you in
the eye and they thank you, and you know you’ve made
a difference in their life, that is huge. Resident: And this is a whole
lot more fun, than just staying
by yourself. [Music] Connie: I think that we just
need to all just stop and just hear what somebody
is telling us. Go in with your ears tuned in to
them, hear any little clue that you can hear.
I’ve had a consumer that has been with STEP on three
different occasions. This time when she came back, I
just took a whole new outlook on what she was really looking for,
and what she really needed and she was telling me how she likes
to be creative, and I asked her if she would like to dress our
female mannequins in the store. And she became real
excited about that. So she picks out the clothing,
she picks out the accessories that go, and she is able to
express some of her creativity and that was a, that was
a big desire of her’s. She wanted to be creative,
wants to be independent, and is willing to put through, go
through the work to get there. So we need to look at the little
things to build up to the big, and it takes time. [Music] Amanda: Person-centered planning
is important because not everyone is the same and we want
to treat people as individuals, and they want to be
treated as individuals. Wilbur: Supporting people on an
individual level is critical. Every person inside of them has
gifts and talents and purpose that they can give to the world. Leah: So we need to be aware of
that and make sure we’re serving our population the
best that we can. Know your audience,
know who you’re serving. Wilbur: So looking at the things
that they want to do in their life is very important. Amanda: I feel like our
team members do a great job, especially our Life Enrichment
team in really getting to know the residents. Leah: So I think a really
important thing to do to get the person-centered plan is to
build trust, build those
relationships. Sit down get to
know the residents. I think once you build that
relationship they’re more likely to open up with you. Wilbur: And again, it’s that
exuding of respect towards the person. [Music] Lisa: And so today when we look
at person-centered planning, it’s that person guiding the
team and telling the team what it is they want, and then us
assisting them to make the plan to get to where they want to go. If someone here who’s doing rec
and leisure said tomorrow “I want a job in the community”
we’re gonna figure it out, we’re gonna make it happen. Kerry came to us, Kerry said
“I want a job in the community, I want to get married, I want
to live independently.” Well today she’s got her
independent job, she’s engaged. Lisa: When she first came here
she was on very structured behavioral plans. We’ve been able to put the
supports in place for her to be able to realize her dreams. It took her a little
while but she, she did it. Kerry: I was going
on crew a lot more. I had opportunities to go
to all different places. Lisa: Once she was out on crew
she decided you know what, if I can do this. I can go and I can work my
own job in the community. Kerry: I worked with the job
coach from Functional to get me a job outside of Functional. I now work at a gym in, called
Fitness Evolution in Monticello. Lisa: I think what’s really
interesting about Kerry’s journey is that, we watched her
grow into this person we never thought she could be. [Music] Jennifer: It isn’t a
place that we regulate what you do, how you do it.
You come and you live here. You are able to bring the things
that you want to here, decorate your apartment like you
would your own home. We had a lady that was really
hesitant on moving in, and I said “Well what were the
things that were really important to you at home? What do you want
to take with you?” And she said: My perennial
gardens, the flowers,
I loved gardening.” I said “You know what,
let’s find you a place.” And we found her
a place to garden. And it actually looks right out
her window of her apartment. So she can go, she takes
good care of that garden. So it’s very important to her.
So trying to find the things that are important to the people
that move in here, and bring that with them, and be able to
give them the things that they would have
when they lived at home. Everybody has a different need,
we can’t group everybody in the
same category. We really base each person’s
needs on where they are at, and make sure we can
meet those needs. [Music]

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